Clear before payment
What is separate—and what your written quote will confirm.
Choose the English-guided or no-guide version first. Tiananmen and Forbidden City availability, hotel, vehicle, arrival airport and luggage capacity must be reconfirmed for your dates before payment. The per-person starting prices shown are for groups of 2, 4 and 6 travellers, flights not included; we confirm other group sizes individually. Send us your dates, room needs, arrival details and luggage count, and we will confirm availability and send your final quote before you pay.
Deposit, changes and cancellation
- Deposit and balance
- A 30% deposit confirms your private tour, and you pay the rest after you arrive in China. We add no fee of our own; card payments through VBill carry a 4% fee charged by VBill.
- Cancelling 60 days or more before departure
- We keep 10% of the tour price for planning and booking, and refund the rest of what you paid us.
- Cancelling 30–59 days before departure
- We keep 20% of the tour price and refund the rest of what you paid us.
- Cancelling less than 30 days before departure
- The deposit is not refunded.
- Costs we cannot recover
- If costs already paid out and not refundable, such as a non-refundable hotel, are higher than the amount above, we keep the actual cost instead.
- Card fee
- The 4% fee VBill charges on card payments is not refunded in any case; refunds cover what you paid to us.
- Visa refused
- Send us the official refusal notice and we treat the cancellation as 60 days or more before departure: we keep 10% of the tour price.
- Changing dates, travellers or the route
- We re-price the trip first. Any loss already incurred, such as hotel or ticket change fees, is charged at cost for each change.
- If we cannot deliver
- If a confirmed hotel, guide, vehicle or ticket falls through on our side, we arrange an equivalent or better alternative. If that is not possible or you do not accept it, we refund that item in full.
- Forbidden City and Tiananmen
- On private tours that include Beijing, if we cannot book the Forbidden City or Tiananmen, we refund everything you have paid us, provided we have your passport details at least 8 days before the Forbidden City visit.